Warranty Coverage
To provide our customers assurance of the quality and integrity of our building products, Metroll and its supply partners offer the following warranties relating to Metroll products:
Manufacturing of custom products — backed by Metroll. Metroll directly warrants any manufacturing defect related to the roll-forming, shearing, folding and hole punching of Metroll manufactured products. This includes our profile accuracy, length accuracy, punching accuracy, packaging and workmanship. If such manufacturing defects exist, Metroll directly makes it right.
Paint and finish — backed by the coating manufacturer. For Metroll painted products, such as painted panels and trims, Metroll’s paint suppliers offer pass-through warranty coverage. Metroll will assist the customer and the paint supplier or paint applicator in analyzing any warranty related claim and reaching an appropriate solution. Please ask your Metroll representative for the specific warranty coverage as warranty coverages vary depending on the paint coating used (i.e. SMP, polyester, etc.)
Steel substrate & metallic coating — backed by the steel mill. Base metal properties and corrosion resistance are ultimately covered by the originating steel mill through a pass-through warranty. For any issues relating to the steel substrate or metallic coating, Metroll will assist the customer and steel mill in analyzing any warranty related claim and reaching an appropriate resolution. Please ask your Metroll representative for the specific warranty coverage relating to Metroll product as coverages may vary depending on the originating steel mill.
Delivery and freight — backed by the trucking company. Metroll delivers its products exclusively through select third-party trucking companies. For any damage or loss occurring in transit, Metroll will work with the customer and the trucking company in analyzing the claim and reaching an appropriate resolution.
Who do I contact first? Always start with your Metroll representative. We will engage the relevant supply partner and stay involved until the issue is resolved.
Metroll Steel Deck
Metroll Steel Deck Roof and Floor Deck systems are engineered to function as vital structural components in steel-framed constructions. During standard manufacturing, handling, and transportation processes, minor scratching and denting on panel bundles may occur. These surface imperfections are purely cosmetic and do not compromise the deck’s structural integrity.
Painted B-Deck AND W2 Deck
Metroll Painted B-Deck & W2 panels are produced from G60 Galvanized steel and a factory-applied polyester finish. We offer the flexibility to add a white or gray finish to either the top or underside of the deck surface. This improves interim resistance to surface corrosion and enhances ease of field painting. This option is ideal for installations where the deck is left exposed once installed, as the finish can be post-painted to meet any interior project vision.
Factory-applied primer is an impermanent interim coating that is intended to have finish paint applied after the deck is installed. The galvanized with prime paint option may eliminate the need for any special surface preparation for field-applied paint applications, which is often a requirement for chemically treated bare galvanized steel deck panels.
Surface marks and/or scratches from handling and transport are cosmetic only and do not affect the deck's structural performance – as such these surface marks and/or scratches are not a cause for rejection.
Matte Black Roofing Panels (Color)
Please note that the appearance of our Matte Black roofing panels will vary depending on lighting conditions. Matte finishes naturally reflect light differently than standard gloss coatings. As a result:
In direct sunlight, the panels may appear slightly lighter or exhibit a soft sheen.
In shaded areas or indirect light, the color may look deeper, darker, or more muted.
Large roof surfaces may also show subtle tonal shifts when viewed from different angles or at different times of the day.
These characteristics are inherent to all matte-coated metal roofing products and do not indicate a defect.
Cold Rolled Corodek (Buckling)
Please note: Due to the natural characteristics of cold-rolled steel and the roll-forming process, Cold Rolled Corodek panels may exhibit minor rippling or buckling along the surface. This is a normal cosmetic occurrence and does not affect the panel’s performance, durability, or structural integrity. It is not considered a defect and is not grounds for rejection or replacement.
